Operations & import between Europe and China
We run what makes your China imports work.
Carousel E-Commerce handles customer service, supplier relations, import logistics and digital presence for companies that buy products and machinery from Chinese manufacturers — so you can spend your time on the business.
We act as an extension of your team — not another supplier you have to keep track of.
Importing products and machinery from China involves a steady stream of work that rarely shows on the outside: ongoing contact with your business, availability during your agreed working hours, and quick handling of incidents and requests as they come up.
That's exactly the work we take care of for you. Carousel E-Commerce manages the day-to-day operations around your import flows, your customers and your suppliers, with the same care as if we were in the next room.
Services
Six areas, one point of contact.
Choose the full scope or just the parts you need — we tailor the engagement to where you need the most support.
Sourcing
Finding the products your customers are asking for, evaluating quotes from multiple manufacturers, and negotiating to land the best possible offer on price, quality and lead time.
Suppliers and import logistics
Planning of purchases and orders with your Chinese manufacturers, following up on production and quality control ahead of shipment, and handling supplier complaints. We manage payment administration and customs and transport documentation, coordinate freight with forwarders, and track shipments all the way to your warehouse — plus handle technical and after-sales contact with your foreign suppliers.
Operational account management
Continuous communication with your business within the scope of the agreed services, with a dedicated contact person who knows how you work. We're available during your working day to resolve incidents and process requests as they arise, and keep you updated with regular status reports so you always know where things stand.
Sales and customer service
We offer business support in sales that takes the day-to-day customer contact off your plate. That includes preparing and handling offers and invoices on your behalf, managing correspondence and customer enquiries, and handling warranty claims. We also provide administrative support in resolving disputes with your end customers, making sure every interaction is handled professionally and in line with your brand voice, so your customers always get a consistent experience.
Web development and digital marketing
Building and maintaining your e-commerce site, and updating content, product pages and graphic elements. We manage search engine advertising and campaigns from setup through to follow-up, with regular reporting so you can see what's working. We also develop your graphic profile further and keep the site fast and working just as well on mobile as on desktop.
Administration and bookkeeping
We also offer support with the administrative side of running a business, including ongoing bookkeeping, invoice records and reconciliations. We keep receipts and documentation in order ahead of year-end accounts and tax filing, and liaise with your accountant and authorities when needed — giving you a tidy, well-organised set of books without having to build an in-house administrative function.
Why Carousel E-Commerce
Built for companies that already import — or are just getting started.
One point of contact
No need to coordinate several suppliers yourself — we handle customer service, suppliers and digital operations internally.
Experience trading with China
We know how Chinese manufacturers work and how to resolve things quickly, without misunderstandings.
Scales with your needs
From single workflows to full operation of customer service, logistics and digital presence — you decide the scope.
Contact
Let's go through your import flow.
Tell us briefly about your business and what you currently import, and we'll get back to you with a proposal.
- Contact personElisabeth Chavanne
- Emailelisabeth.chavanne@carouselsl.es
- AddressCalle Romería del Rocío 6, Quick Office
29640 Fuengirola, Málaga, Spain
Ready to hand over the operations?
Send an email and we'll set up a no-obligation call about your needs, your volumes, and where you need the most support right now.
Email us